TRAI MyCALL 1.0.33

The TRAI MyCall Application is designed to assist mobile phone users in assessing and rating their voice call quality in real time. By providing users with the opportunity to rate their experience, it enables the Telecom Regulatory Authority of India (TRAI) to gather valuable customer experience data, which can be combined with network data for a comprehensive analysis.

Key Features

• Real-time rating pop-up after calls, with customizable layout
• Access to historical and summarized feedback data
• Ability to rate a call later from the call history, and the option to rate multiple calls together
• Map-based feedback dashboards within the app
• Configurable rating frequency settings and data synchronization options
• Hindi language support synchronized based on phone language setting
• Option for users to mark a call as dropped or indicate poor network quality
• Option for users to provide additional information such as background noise or audio delay

Benefits to Citizens

• The ability to provide real-time feedback on voice call quality
• Access to transparent Telecom Service Provider (TSP) data
• Crowdsourced data from different locations and TSPs that aids in decision-making processes

Benefits to TRAI

• Real-time feedback from users for better analysis and understanding of customer experience
• TSP performance monitoring through the application's feedback data
• A reliable source of public data for TRAI's decision-making and regulatory processes